Refund Policy
This policy explains when subscription fees are refunded. It covers fees paid for the rental management service, not deposits or rental payments between operators and their renters.
Free period first
Every new account can manage up to 10 vehicles free for 60 days, so you can try the service on your own fleet before paying anything.
Monthly plans
Monthly fees are not refunded for a month that has started. If you cancel, the service stays active until the end of the paid month and you are not charged again.
Annual plans
- Cancel within 14 days of the first annual payment for a full refund
- After 14 days, the unused full months are refunded on request, minus the discount you received for paying annually
- Renewals can be cancelled up to the renewal date without charge
Vehicles removed mid-period
If you reduce the number of active vehicles, the lower count applies from the next billing period. Unused vehicle months on annual plans are credited to your account.
Add-ons
One-time services such as assisted data import are refunded in full if work has not started, and are not refunded once the import is delivered.
Service problems
If a significant outage stops you from using the service, contact us and we will credit your account for the affected time.
Renter deposits and payments
Security deposits, rental payments and damage settlements are between the operator and the renter. Renters should contact the operator they booked with about those amounts.
How to request a refund
Use the contact page with your account email and the invoice concerned. Approved refunds are returned to the original payment method within 7 to 10 working days.